Ordering and Payment
We accept all major credit cards and checks/money orders made payable to Dermatological Association of Texas. If you are paying by check or money order, we must receive your payment within 7 business days from your order date or your order will be cancelled.

If you are paying by check/money order and your order is being shipped within the state of Texas, please wait for your final total, including sales tax for your county, via e-mail before mailing your payment. This e-mail will be separate from your order confirmation receipt and will be titled "Your Dermatological Association of Texas order total with tax."

Please put your order number on your check or money order and mail to:

Dermatological Association of Texas
Online Order# (your order # here)
6655 Travis
Suite 100
Houston, TX 77030

Please note we are not responsible for payments lost in the mail.

If you pay by credit card, your card will not be charged until we ship your item.

Sales Tax
Residents of the state of Texas will be charged applicable sales tax based upon the delivery zip code. Sales tax is not added in your shopping bag. Sales tax will be calculated once we receive your order, and we'll send your final total including sales tax for your county via e-mail. This e-mail will be separate from your order confirmation receipt and will be titled "Your Dermatological Association of Texas order total with tax." This is the total that we will charge to your credit card when your order ships.

If your order is being delivered outside of Texas, there is no sales tax and the order total you see in the shopping bag is your final order total.

Shipping and Delivery
You will receive an e-mail when your order has been shipped. Please allow about a week for delivery, depending on your location. Most orders ship within three business days, but occasionally orders may take a day or two longer to process and ship. For standard delivery within the U.S., your order will be shipped via USPS First Class or Priority Mail with Delivery Confirmation. Once shipped, orders within the continental U.S. generally take about 2–3 days for delivery.

We also ship to Canada and international locations.

If you need your Dermatologial Association of Texas order in a hurry, please contact us before placing your order for a quote on expedited shipping.

Returns and Exchanges
We want you to be happy with your Dermatological Association of Texas purchase! We do accept returns or exchanges within 14 days. Return shipping charges are your responsibility, and we cannot refund your original shipping charges. The returned merchandise must be unopened, in its original packaging, and in its original, saleable condition.

We suggest you use a trackable, insured carrier such as UPS or insured parcel post to return merchandise. We are not responsible for returns that are lost or damaged in the mail, and we cannot issue a refund or exchange for items that we never receive or items that arrive damaged. Please also note that we cannot accept any packages that are sent Cash/Check on Delivery (COD).

Ship your item to:

Dermatological Association of Texas
Online Order Returns
6655 Travis
Suite 100
Houston, TX 77030

Please include a note inside your package and indicate your original order number, e-mail address, and whether you would like a refund or exchange.

We will e-mail you once we have begun processing your return or exchange, or if we have any questions.

Order Cancellations
Please contact us with any order cancellation requests.

Cancellation requests must contain the following information: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Providing a daytime telephone number will also help us contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted via our online contact form, and your order was shipped out after we received it, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping charges within 10 days after receiving the merchandise returned in its unopened, original condition.

Damaged Goods
Our products are packaged to protect against damage during shipping. However, we know that accidents can occur. If you receive a damaged item, please contact us immediately. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. We will work with you to make sure you receive a new item as soon as possible.

Out of Stock Items
It is rare that any of our merchandise is out of stock. If an item in our store is identified as "Out of Stock," you can still place an order and we will ship the item as soon as it is back in stock. Your credit card will not be charged until we ship your order. Most items ship within one week.

We will notify you if any item you order is out of stock. We will try to contact you via phone or e-mail and allow you to tell us if you'd like to continue with the purchase or cancel your order. If we have not heard from you by the time the item is back in stock, we will proceed with your order and ship the item.

Secure Ordering
We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information when you submit your credit card payment information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message that you are entering a secure area.